Refund policy

Returns/Refund

Flowers are unpredictable by nature which is why our team is ready to help if you receive product that is substandard.  We will do everything we can to make sure you receive beautiful product. 

All sales are final however, there are reasons that you may be eligible for compensation.  Please let us know if (1) the wrong item was delivered, the flowers arrived in substandard condition, or if it was never delivered and (2) you email us at info@cultivateandbloom.com within 24 hours of receipt of product or notify us of non delivery.  In some cases, we may ask for a photo to be emailed to us.   Credits issued for replacement bouquets cannot be transferred or redeemed for cash.

To start a return, contact us at info@cultivateandbloom.com and let us know if  you experienced having the wrong item delivered, item arrived in substandard condition or if it was never delivered. If your return is accepted, we may send the recipeient a return shipping label, as well as instructions on how and where to send your package.  

We will also notify you once we’ve received your information and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any return questions at info@cultivateandbloom.com.

Damages 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  We ship through a third party and may need pictures to follow up with the carrier.